FREQUENTLY ASKED QUESTIONS
Product availability may vary. Depending on the applicable market and legal authorization, the Website may offer categories such as:
- Cannabis flower
- Pre-rolls
- Edibles
- Vapes
- Concentrates
- CBD products
- Cannabis accessories
Only products legally permitted for sale in the applicable jurisdiction will be offered for purchase.
An order may be cancelled for several reasons, including:
- Product availability
- Payment problems
- Failure to complete age verification
- Incorrect customer information
- Delivery restrictions
- Regulatory requirements
- Suspected fraudulent activity
- Other circumstances affecting our ability to legally fulfill the order
If payment has already been made, any applicable refund will be handled according to our Refund & Returns Policy and applicable law.
Delivery availability depends on the customer's location, applicable law, product eligibility, and the delivery services available to the retailer.
Orders can only be delivered to locations where the transaction is legally permitted.
Payments can fail for a number of reasons, including incorrect payment information, bank restrictions, payment-provider limitations, insufficient funds, or security checks.
If your payment does not go through, contact our customer service team for assistance or use another available payment method.
Contact customer service as soon as possible and provide your order number and details of the issue.
Do not open or consume an incorrect product before contacting us if you believe an order error has occurred.
